Version: 1.0 Last updated: 7 September 2026 Effective from: 7 September 2026
This notice explains how Claro Systems Ltd handles personal information when you visit clarosystems.co.uk or contact us about our business. It also sets out the terms for using this corporate website.
It does not cover personal data processed inside our products or on behalf of a customer. Those services need their own privacy information. DohDar is a trading name of Claro Systems Ltd. Its app and website have a separate privacy notice.
1. Who we are
Claro Systems Ltd is responsible for the personal information described here (the “data controller”).
- Company number: 17058731, registered in England and Wales.
- Registered office: 66 Tower Road West, St. Leonards-On-Sea, England, TN38 0RL.
- Email: privacy@clarosystems.co.uk. Use this address for questions about this notice, privacy requests or a data protection complaint.
If a request concerns one of our products, tell us which one so we can direct it appropriately. Please do not send medical records, identity documents or other sensitive information unless we have explained why we need it and arranged a suitable way to provide it.
2. Information we use
When you contact us, we receive your email address, your name and organisation if you provide them, your message and attachments, and our correspondence with you. If you write by post, we receive the information in your letter. We may also receive business contact details from a colleague who introduces you or involves you in a business conversation.
When you visit the site, our hosting service processes technical request information to deliver pages and protect the service. This can include your IP address, request time, requested address, browser and device information, referring page and response or security information. Please avoid putting personal information in website URLs.
This corporate website has no user accounts, payment checkout, contact-form database or newsletter registration. Clicking an email link opens your email application; it does not submit a form to this website.
We do not use this site for advertising, behavioural profiling or decisions about people made solely by automated processing that have legal or similarly significant effects.
3. Why we use it
| Purpose | Basis for using personal information |
|---|---|
| Reply to an enquiry, discuss an idea and keep relevant correspondence | Our legitimate interest in communicating with people who contact the business. If you ask us to take steps towards a contract with you personally, those pre-contract steps are the basis instead. |
| Work with customers, suppliers and their representatives | Performance of a contract where you are personally a party; otherwise our legitimate interest in managing the business relationship. |
| Deliver, diagnose and secure the website | Our legitimate interest in providing a reliable website and preventing misuse. |
| Keep records required by tax, accounting or other applicable law | Compliance with the relevant legal obligation. |
| Handle privacy requests, complaints or legal claims | Compliance with our data protection duties; and, where applicable, our legitimate interest in resolving disputes and establishing or defending legal claims. |
You choose whether to contact us. We need enough information to understand your enquiry and respond; without it, we may be unable to help. If particular information is required for a contract or by law, we will explain that at the time.
You can object to processing based on our legitimate interests. See section 7 for how to contact us. We will consider your circumstances and stop unless an applicable legal reason allows us to continue.
4. Cookies and similar technology
The corporate site's own application code does not set cookies or use local storage for analytics, advertising or tracking. Fonts and artwork are served with the site; there are no embedded social feeds, advertising pixels or third-party videos.
Our hosting provider may use browser checks and necessary security cookies to protect the site from automated abuse. These are for security, not advertising or analytics.
If we introduce optional analytics or other non-essential storage, we will update this notice and provide any choice or consent mechanism required before it is used. A visit to this site is not consent to marketing.
5. Who receives information and where
Access is limited to people and providers who need the information for the purposes above. The categories of recipients are:
- Website hosting and security: Vercel Inc., which delivers this site and provides hosting infrastructure and security. Technical request data may be processed through its international infrastructure.
- Business email: Namecheap, Inc. provides our Private Email service, which stores and delivers correspondence and attachments.
- Professional advisers: accountants, legal advisers or other advisers where relevant to their work for us.
- Authorities or parties to a legal process: where disclosure is required by law or necessary for a legal claim.
We do not sell personal information. Service providers acting as processors must handle it under appropriate data protection terms. Some providers also process limited information for their own legal, security or account purposes as independent controllers.
International transfers. Our hosting and email providers may process information outside the UK, including in the United States. Vercel’s data processing terms include standard contractual clauses and the UK international data transfer addendum. Namecheap’s data processing terms also incorporate contractual clauses for international transfers. These terms set out safeguards and the providers’ obligations when handling information on our behalf.
You can ask us for information about relevant transfer safeguards and how to obtain a copy by emailing privacy@clarosystems.co.uk. We may redact confidential information that does not affect the safeguards themselves.
6. How long we keep it
We keep information for its purpose, then delete it or make it genuinely anonymous. We use the following criteria to decide when that purpose has ended:
- Enquiries and correspondence: whether the enquiry is resolved, a continuing conversation or relationship needs the record, or there is a relevant complaint or dispute. We review correspondence and remove material no longer needed.
- Business and contract records: the duration of the relationship and the applicable accounting, tax and legal-claims requirements. We retain the relevant record rather than unrelated correspondence or attachments.
- Privacy requests and complaints: the time needed to complete the request or investigation and retain proportionate evidence of the response and any ongoing dispute.
- Technical and security logs: routine runtime logs are retained for one day. Separate security records may be kept longer where needed to investigate abuse, resolve an incident or meet legal obligations. Any incident information we retain is limited to what is relevant and reviewed when the investigation or related claim ends.
A relevant legal obligation or active claim may require specific information to be retained longer. That information is restricted to that purpose. Copies held in backups follow the provider's backup lifecycle and must not be used to restart ordinary processing of deleted information.
7. Your choices and rights
Depending on the circumstances, you can ask us to provide access to your personal information, correct it, erase it or restrict its use. Where the legal conditions apply, you can receive information you supplied in a portable format. You can withdraw consent at any time if we rely on it; that does not undo lawful processing before withdrawal.
Your right to object: you can object, for reasons relating to your situation, to processing based on legitimate interests. You always have the right to object to direct marketing. This site does not operate a mailing list.
Email privacy@clarosystems.co.uk or write to our registered office. There is normally no charge. We may ask for proportionate information to confirm your identity or understand the request; please do not send identity documents unless requested.
We respond without undue delay and normally within one calendar month. Where the law allows extra time for a complex request or multiple requests, we will explain the reason and the timetable. If we cannot fulfil a request, we will explain why and how you can challenge the decision.
8. Concerns and complaints
To make a data protection complaint, email privacy@clarosystems.co.uk or write to the registered office. Tell us what happened and what you would like us to look into. You do not need to use legal language or a special form.
We will acknowledge your complaint within 30 days, investigate appropriately, keep you informed and explain the outcome without unnecessary delay. A privacy rights request made alongside a complaint is handled within its own legal timetable.
You can also contact the Information Commissioner's Office (ICO), the UK data protection regulator, through its complaints page or on 0303 123 1113. You retain your rights to other legal remedies.
9. Security
We limit the data collected by this corporate site and use hosting infrastructure to deliver it over HTTPS. The site does not itself store enquiry content or customer accounts. Security also depends on how hosting and email accounts are configured and controlled.
No online service or email channel is completely secure. If you think information sent to us has been exposed, contact privacy@clarosystems.co.uk promptly. Where a personal data breach meets a legal notification threshold, we will notify the regulator and affected people as required.
10. Using this website
Company information. This is the corporate website of Claro Systems Ltd. Information about our work and products is general information, not a binding offer, professional advice or a promise that a particular feature or service is available. A separate agreement governs any product purchase or commissioned work.
Intellectual property. We or our licensors own the rights in this website and its original content. You may view it and save or print reasonable extracts for personal use or internal business reference, retaining ownership notices. Other use requires permission unless the law permits it. Third-party names and marks belong to their owners; mentioning them does not imply sponsorship, affiliation or endorsement.
Fair use. Do not misuse the site, introduce malicious code, attempt unauthorised access or interfere with its availability. Linking to a publicly available page is welcome where the link is fair and does not falsely imply our endorsement.
Availability and links. We aim to keep information accurate and the site available, but it may change or be interrupted. External websites have their own terms and privacy practices. We do not control their content.
Responsibility. Nothing here excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or death or personal injury caused by negligence. Nothing removes mandatory consumer rights or rights under data protection law. Subject to those protections, we are not responsible for business losses arising from reliance on general website information instead of a separate agreement or appropriate advice.
Governing law. These website terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights you have as a consumer to bring proceedings where you live.
11. Updates
We will update this page when the corporate site's processing or these terms change. The date and version above identify this notice. Where a material processing change requires us to tell you directly, we will do so as appropriate. You can ask for a previous version by contacting us.